FAQ

When Your Pet Needs Specialty Surgery

When referral for surgery is elected, your referring veterinarian may call ahead to speak with one of the surgeons to discuss your pet’s condition and to make arrangements for your referral.  Our hours of operation are 8:00am to 6:00pm, Monday through Friday, with new consultations during the morning hours and surgeries typically scheduled in the afternoons, starting around 12:00 noon.

Your Initial Visit to MASH

Please allow at least 1 hour for the initial consultation; depending on the day’s schedule extra time may be required to perform any additional diagnostics as elected.  You pet should not eat the morning of the initial consultation in the event that lab work or sedation is needed.  Following registration your pet will be weighed and a veterinary technician will obtain a brief history and perform an initial check of your pet’s vital signs prior to your consultation with the doctor.  A diagnostic and surgical plan will be discussed along with expected costs and hospitalization plan.  Surgery is usually scheduled for a future date; however, some patients may have same-day surgery depending on the surgeon’s schedule or your pet’s condition.

The Cost of Care

It is not always possible to accurately predict the outcome and associated costs of care and hospitalization.  Estimates will be provided and every attempt to adhere to these will be made.  We will try to inform you beforehand of any additional or projected costs if the estimate may be exceeded.

We do not offer a billing service.  Options for payment include cash, credit card (American Express, VISA, MC, Discover, CareCredit), and checks drawn on a local bank.  Recheck appointments for radiographs, bandage changes, blood tests, etc. will usually incur additional charges.

Communication

While your pet is hospitalized you will receive a telephone call immediately following surgery and recovery from anesthesia, detailing the surgical findings and anesthesia event.  Subsequent updates of your pet’s condition, progress, expected hospital stay, and any accrued and/or projected charges will be made daily.

Please feel free to call at any time during the day for updates; however, you may not always be able to speak directly with the surgeon.  As such, you may receive a limited update by one of our staff technicians.  After MASH closes for the day, the hospital opens for emergency services between the hours of 6:00pm until 8:00am, Monday through Friday and 24 hours on weekends and holidays.  An emergency veterinarian is present to monitor and care for your pet.  Veterinary Technicians and assistants are also on duty to tend to your pet’s needs.

Visitation and Discharge

Please call to schedule visitations and patient discharge; please allow at least 20-30 minutes for discharge appointments.  Detailed, typewritten case summary, care instructions, test results, and re-evaluation scheduling will be provided and discussed at the time of discharge by a veterinary technician.   After surgery (especially for trauma, orthopedic or neurologic injuries) most patients will need to be confined to a crate or cage for recovery, at times up to 6-8 weeks.

When necessary, weekly visits for bandage changes are usually scheduled for several weeks after surgery until wounds have completely healed or splints/casts are no longer needed.  Your pet may be fitted with an E-collar (a plastic head and neck shroud that prevents licking and/or chewing at surgical wounds or bandages) for a number of weeks.  General anesthesia may sometimes cause your pet to have a diminished appetite and bowel movements may be delayed for up to 3-4 days after surgery.

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