Communication

If, for any reason, your pet requires a lengthier hospitalization with APVES or MASH you will receive daily telephone calls detailing updates of your pet’s condition, progress, expected hospital stay, and any accrued and/or projected charges. Although you are free to call at any time during the day for updates, depending on their availability you may not always be able to speak directly with the doctor. As such, you may receive a limited update by one of our staff technicians.

Your regular veterinarian will also be updated with your pet’s working diagnosis, additional diagnostics, and treatment and hospitalization plan.

Additionally, we are pleased to provide you with full, free access to your pet’s medical records through VitusVet, a cloud-based data storage company.  Simply click on the icon below, follow the prompts to join, create a unique password for yourself and your family.  While your pet is hospitalized you will receive daily updates of his/her progress, appetite, attitude, medications, eliminations, daily management plan, x-rays and projected discharge date.


VitusVet  provides medical record storage that is accessible 24/7/365 to you and your pet’s caretakers. This revolutionary system, developed by an ER veterinarian, allows you to:

  • Access all pet records during an emergency or when you’re traveling
  •  Receive medication reminders on your smartphone
  • Share access with friends, family, pet sitters, and other caretakers

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