Visitation and Discharge

Please call to inquire about our visiting hours to schedule visitations with your pet.  You will usually receive a telephone call from one of our staff to schedule a time for patient discharge and pick up or transfer.  Detailed, typewritten case summary, care instructions, test results, and if necessary, re-evaluation scheduling will be provided and discussed at the time of discharge or transfer.


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IMPORTANT COVID 19 MESSAGE

During this COVID-19 pandemic, the health and safety of our clients, patients & staff is our number one priority. Here are some additional precautions we are taking to minimize exposure. We understand that this is a difficult time for everyone, thank you for your cooperation.

FOR CLIENTS SHOWING SIGNS OF ILLNESS THAT MAY BE ASSOCIATED WITH COVID-19

  • Existing Appointments: We kindly ask that you call to reschedule (410-414-8250).
  • Medical Emergencies: We kindly ask that you either arrange for a healthy friend or family member to transport your pet to our hospital. If this is not possible, please remain in your vehicle and call our front desk upon arrival (410-414-8250).  A staff member will come retrieve your pet and collect all necessary information.

FOR HEALTHY CLIENTS WITH AN EXISTING APPOINTMENT OR MEDICAL EMERGENCY

  • Only one client per pet will be permitted inside our lobby and exam rooms at any given time. Please leave children at home.
  • Depending on the volume of clients in our lobby, you may be asked to return to your vehicle while your pet is waiting to be seen.
  • A staff member will direct you to either the waiting room or an exam room, please remain there. A staff member will be with you shortly.
  • Please practice “Social Distancing”. This includes appropriate hand washing, no hand shakes, and maintaining a minimum distance of 6 feet from others.
  • Clients will not be permitted in any treatment areas, including Rehab.
  • We will be limiting the amount of traffic at our front desk. You may be asked to schedule future appointments and make additional payments over the phone.
  • We will continue to allow clients to remain in exam rooms during end-of-life situations.
  • If you do not wish to enter our building or are unsure what to do, please call for instructions from a staff member (410-414-8250).

FOR HOSPITALIZED PETS

  • No personal items can be left with hospitalized pets. This includes leashes, collars/harnesses, toys, blankets, crates etc.
  • Our visiting hours have been suspended. You will continue to receive daily updates from our doctors and staff, and may call at any time for an update.

HOURS OF OPERATION
MASH: 8am-6pm Monday – Friday

EMERGENCY:
6pm-8am Monday – Friday
24 hrs Saturday & Sunday

BEFORE YOUR APPOINTMENT, PLEASE PRINT AND FILL OUR  CLIENT REGISTRATION FORM!
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