Our Mission

We are committed to providing the highest standards of advanced veterinary surgery, ophthalmology, emergency medicine and physical rehabilitation for our patients. Our facilities and staff offer a professional yet comfortable, caring and compassionate environment, dedicated to quality service and client satisfaction. We endeavor to stay at the forefront of private referral surgical, emergency medical and rehabilitation practice with pioneering of clinical research and regular continuing education.

MASH puts its best foot forward with an exceptional support staff including our Hospital Administrator, Front Office Manager and reception staff, several licensed veterinary technicians, and veterinary technician assistants.  Invariably your initial contact with our hospital is with our friendly, knowledgeable front office staff all of whom are well-trained professionals with a courteous manner, accessing each phone call in a timely fashion, providing key answers to your questions, directing you to appropriate pet-related resources when necessary, and scheduling all appointments accordingly.  They will make every effort to assist you with any of your concerns and will elevate these concerns with a professional yet compassionate touch.

We are aware of the apprehension that one may experience when leaving your family member for diagnostics, monitoring or surgery at our facility.  A major function of the technical staff is to ensure the comfort of our patients and their owners during each visit.  Our entire staff works together to provide experienced and compassionate care for your pets – our patients, and to treat each and every pet as though they were their own.  Our team of veterinary technicians and assistants prepare patients for their upcoming procedures, continuously and closely monitor each patient while anesthesia is being administered, and assist the doctors with gentle and safe patient handling.  The technicians are also available by phone each day to provide patient updates, answer any questions owners may have concerning their pet’s stay at the hospital, and they also guide clients through detailed patient discharge instructions for each visit.

MASH encourages the entire staff to further their knowledge in their respective job position. Continuing education courses are available to all members of MASH.  These courses may include topics ranging from front desk procedures, etiquette, ethics, sensitivity training, and management issues, to directed coursework for obtaining veterinary technician licensure.  We commonly host veterinary college students and veterinary technician students for credited externships over several weeks each year.  MASH also offers “internal” continuing education lectures and training for our technical staff, provided by invited or visiting guest lecturers, as well as our very own Dr. Bruce Nwadike.

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